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We look forward to the approval of your application and welcoming you as an Ashland Property Management tenant! Below you will find answers to some of the questions we get most frequently. If you can’t find the answer you’re looking for here, or in your rental agreement, feel free to reach out to us.

Will I have to pay a security deposit?

Yes. The amount varies depending on the property but is generally 1.5 times the monthly rent. This money will be returned when you move out, provided you have fulfilled all parts of your contract.

Why have I not received my entire security deposit back?

APM may be required to use some or all of a tenant’s deposit for the following reasons:

  • Failure to give thirty (30) days written notice of intent to vacate the property
  • Failure to complete the lease term
  • Failure to leave premises in same condition as provided (normal wear & tear excepted)
  • Damage to property, fixtures, or landscaping through negligence, misuse, or malicious conduct

    When is my rent due?

    All rents are due on the first of the month (unless otherwise stated on your rental agreement). Any rent not received by 5:00 PM on the fifth day of the month will be assessed a late fee. The amount of the fee is stated in your rental agreement.

    Can I pay in cash?

    No, cash will not be accepted. Payments must be in the form of a personal check, cashier’s check, money order, or an online payment through your tenant portal on AppFolio.

    How often will APM come by our home?

    Our agreement with the property owner provides that we will conduct periodic inspections of the home. You will receive notice at least 24 hours before the scheduled date.

    Can I be there when you do your inspections?

    You are welcome to be there, but it is not possible to make a specific appointment. If we cannot access the property or a portion of the property due to a lock change by the tenant, a locksmith may be called and the tenant billed for these costs.

    I noticed mold/mildew. What should I do?

    If you notice a mold or mildew problem, please contact APM immediately so we may assess the problem.

    Who is responsible for maintenance?

    During the term of your lease, you will be required to take normal care and perform normal maintenance on the property and its equipment. This includes replacing filters on the heating system, keeping drains clear, landscaping (unless otherwise stated in rental agreement), and winterization.

    What do I need to do to winterize the property?

    This will vary slightly from property to property. If you are unsure how to properly winterize your home, please reach out to us and we will help you find the areas that need addressing.

    We need to submit a maintenance request. Where can we do that?

    You can do that by logging into your tenant portal on AppFolio and submitting a maintenance request through there.

    I’m having a true maintenance emergency. What do I do?

    Please contact Josh at (541)282-4903 immediately.